DELIVERY AND RETURNS
Means of payment
Payments are done online by credit card and are completely secured thanks to Monetico, the secured online payment solution by CIC (Carte Bleue, Visa, Mastercard) and the Paypal platform (Carte Bleue, Visa, Mastercard, American Express).
Information on http://www.paypal.com
Delivery
Once your order is registered, it will be confirmed to you by email and sent within 3 to 5 working days.
All orders are sent by French postal services or shipping companies which are selected for their reliability. Each order being unique, so you can choose the most convenient solution for you. For a delivery outside the European Union, the customer will have to pay the custom fees, the VAT or any other taxes owed on the occasion of the import of products in the country of delivery. Delivery fees depend on the delivery area, as follows:
- 8€ tax incl. for France in Colissimo with signature
- 11€ - 20€ Tax incl. for the European Union
- 28€ to 50€ for US, South America & Asia
- 50€ for Oceania
Delivery fees with Colissimo option are offered for France and EU above 40€ purchase, and in the rest of the world as from 150€ with Colissimo with signature option.
You can also choose DHL if you are not in France.
Returns
Any product can be exchanged or refunded if it was neither worn, nor washed, nor made dirty, nor damaged. It shall be sent back as received and within its original packaging.
Your request must be addressed to the customer service department of Titlee within 14 working days as from delivery. You will proceed to the refund within 10 days after receiving your return.
Returns must be sent to:
Titlee
29 rue des Gravilliers
75003 PARIS
To contact us: contact@titlee.fr or by phone at the following number +33(0)6 60 78 48 85.