DELIVERY AND RETURNS


Means of payment
Payments are done online by credit card and are completely secured thanks to Monetico, the secured online payment solution by CIC (Carte Bleue, Visa, Mastercard) and the Paypal platform (Carte Bleue, Visa, Mastercard, American Express).
Information on http://www.paypal.com  

Delivery
Once your order is registered, it will be confirmed to you by email and sent within 3 to 5 working days in most cases (it might take a little more time during trade shows, end of January and begining of September).
All orders are sent by French postal services or shipping companies (DHL, FEDEX) which are selected for their reliability. Each order being unique, we commit ourselves to choose the most convenient solution for you. For a delivery outside the European Union, the customer will have to pay the custom fees, the VAT or any other taxes owed on the occasion of the import of products in the country of delivery. Delivery fees depend on the delivery area, as follows:

  • 6 € for France
  • 12 € for the European Union
  • 30 € for the rest of the world (excluding Africa and China)

Delivery fees are offered in France and EU above 70€ purchase, and in the rest of the world as from 150€.  

Returns
Any product which is not on sale nor benefiting from a discount can be exchanged or refunded if it was neither worn, nor washed, nor made dirty, nor damaged. It shall be sent back as received and within its original packaging.
For articles on sale or with a discount, you will benefit from a credit note to be used on your next purchase.
Your request must be addressed to the customer service department of Titlee-Séverine Balanqueux within 14 working days as from delivery.
To contact us: contact@titlee.fr or by phone at the following number +33(0)1 40 28 92 61.